Welcome to the Help Centre of IVY ROSEWOOD CARE LIMITED. We are a United Kingdom-based company providing residential accommodation arrangements, supported accommodation and agreed resident support services to customers in the European countries we serve.
Our website allows prospective residents and authorised representatives to submit enquiries, review relevant service information and make payments towards agreed accommodation arrangements. Where applicable, a payment may be requested as an initial accommodation booking deposit.
This Help Centre explains our enquiry procedures, booking arrangements, deposit payments, outstanding fees, cancellations, refunds and contact details.
1. How Can I Enquire About Accommodation?
You can submit an enquiry through our website or contact us directly.
Email: enquiries@ivyrosewoodcare.com
Telephone: +44 1536 604728
Please provide your contact details, proposed commencement date and the accommodation arrangement you wish to discuss.
We will review your enquiry and provide relevant information about availability, proposed arrangements, applicable charges and any documentation required.
Submitting an enquiry does not constitute a confirmed booking. Confirmation is subject to availability, completion of the necessary procedures and acceptance of the relevant written agreement.
2. What Services Do We Provide?
IVY ROSEWOOD CARE LIMITED provides residential accommodation arrangements, supported accommodation and agreed resident support services.
Depending on the individual agreement, arrangements may include accommodation, agreed resident support activities and administrative coordination relating to occupancy and payments.
The specific services, commencement date, applicable charges and relevant conditions will be explained before the agreement is finalised.
A website enquiry or general service description does not guarantee the availability of a particular accommodation arrangement.
3. What Is the Accommodation Booking Deposit?
An Accommodation Booking Deposit is an initial payment requested where applicable under the relevant booking arrangements.
The deposit is associated with the accommodation or service arrangement identified in the relevant payment request, invoice or written agreement.
Before making payment, you will be informed of the deposit amount, its purpose and the applicable terms.
Depending on the written agreement, the deposit may be:
- Applied towards an agreed accommodation or service charge.
- Held pending the commencement of an agreed arrangement.
- Subject to specified deductions where contractually agreed and permitted by law.
- Refundable in full or in part under the applicable cancellation and refund conditions.
The treatment of the deposit will be explained in the relevant written agreement. A deposit is not automatically non-refundable merely because it is described as a deposit.
Payment of a deposit does not, by itself, confirm a booking unless the applicable booking requirements have also been completed and confirmation has been provided.
4. How Do I Pay the Deposit Online?
Where online payment is available for your arrangement, you can follow the payment instructions provided on our website or in the relevant payment request.
Before submitting payment, please check:
- The deposit amount.
- The purpose of the payment.
- The relevant accommodation or booking reference.
- The applicable agreement and deposit conditions.
- Any remaining balance and its due date, where applicable.
Please use a payment method you are authorised to use and retain your payment confirmation for your records.
If the payment amount or purpose is unclear, contact us before completing the transaction.
5. What Happens After I Pay the Deposit?
After a deposit payment is received, we will review the transaction against the relevant booking or payment records.
The status of your accommodation arrangement will depend on availability, completion of the required procedures, acceptance of the applicable agreement and written booking confirmation.
Where a booking is confirmed, the relevant information may include the agreed commencement date, accommodation details, remaining balance, payment schedule and other applicable terms.
A deposit payment alone does not establish that every booking requirement has been satisfied.
6. Are There Any Additional Accommodation or Service Fees?
Additional charges may apply where they are specified in the applicable written agreement or subsequently agreed by the relevant parties.
Depending on your arrangement, these charges may include:
- Residential accommodation fees.
- Resident support service fees.
- Monthly residential support fees.
- Supported accommodation fees.
- Any other expressly agreed charges.
The amount, payment frequency and due date will be communicated through the relevant agreement, invoice or payment instructions.
Where the deposit is to be deducted from the total amount payable, the agreement will explain how the payment is allocated and what balance remains due.
We will not impose additional charges beyond the applicable agreed terms unless they are subsequently agreed or otherwise permitted by law.
7. Which Payment Methods Can I Use?
Available payment methods will be displayed during the online payment process or communicated through our authorised payment channels.
Please follow the instructions provided for your transaction and retain your payment confirmation.
Do not send complete payment card details, card security codes or account passwords by ordinary email.
If a payment request appears unexpected or the recipient or amount is unclear, contact us using the details in this Help Centre before proceeding.
8. How Can I Check My Booking or Payment Status?
For enquiries about booking confirmation, deposit payments, invoices, outstanding balances or accommodation arrangements, contact us at enquiries@ivyrosewoodcare.com or +44 1536 604728.
Please include your name, booking reference or transaction reference, where available, and a brief explanation of your enquiry.
We may request reasonable identity or authorisation verification before disclosing information relating to an existing arrangement.
For privacy reasons, please provide only the information necessary to identify and resolve your enquiry.
9. Can I Cancel My Booking?
Cancellation requests should be submitted to enquiries@ivyrosewoodcare.com or by telephone on +44 1536 604728.
The applicable notice period, cancellation procedure and financial consequences will be determined by the written agreement and applicable law.
The treatment of your deposit will depend on the agreed deposit conditions, the circumstances and timing of the cancellation, any amounts properly due and any applicable statutory cancellation rights.
Any amount retained from a deposit must have an appropriate contractual or legal basis. We will explain the basis of any deduction where required.
If you wish to change your proposed commencement date or other booking details, please contact us as early as possible. Changes remain subject to the agreement, availability and applicable law.
10. How Do I Request a Refund?
Please submit refund requests to enquiries@ivyrosewoodcare.com with the relevant booking or transaction reference, the amount paid and a brief explanation of your request.
We will assess the request by reference to the applicable agreement, the purpose of the payment, the circumstances of the cancellation, any amounts properly due and any statutory rights that apply.
Deposits and advance payments are not automatically forfeited whenever a booking is cancelled. Equally, cancellation does not automatically entitle a payer to a full refund in every circumstance.
Where a refund is due and approved, we generally aim to initiate it within 3 to 5 business days after the assessment is completed. The time required for funds to appear in the original payment account may depend on the payment method and financial institution.
Nothing in this section excludes or restricts statutory rights that cannot lawfully be excluded.
11. What If My Payment Fails or the Amount Is Incorrect?
If a payment is declined, check the information entered and contact your bank or payment provider if necessary.
Before trying again, check whether the original transaction has been completed to avoid an unintended duplicate payment.
If you believe you have paid an incorrect amount, been charged twice or cannot identify a transaction, contact enquiries@ivyrosewoodcare.com or telephone +44 1536 604728.
Please provide the transaction date, amount and relevant reference number, where available. Do not include complete card details or card security codes in your enquiry.
We will review the relevant records and explain the next steps.
12. Can I Change My Accommodation Arrangements?
Requests to change accommodation details, commencement dates, agreed services or payment schedules should be submitted in writing.
We will review the request and explain any implications for availability, charges, documentation or contractual obligations.
A requested change does not automatically amend an existing agreement. Any amendment will be handled in accordance with the written agreement and applicable law.
13. How Is My Personal Information Used?
We process personal information submitted through our website and during the administration of accommodation arrangements in accordance with our Privacy Policy and applicable data protection legislation.
Information may be used to respond to enquiries, administer bookings, record deposits and other payments, communicate with authorised representatives and meet applicable legal obligations.
For more information about personal information, retention practices and your data protection rights, please refer to our Privacy Policy.
14. How Can I Contact IVY ROSEWOOD CARE LIMITED?
For enquiries concerning accommodation, booking deposits, payment records, outstanding fees, cancellations or refunds, please contact us using the details below.
Company: IVY ROSEWOOD CARE LIMITED
Address: 27 Osprey Drive, Corby, England, NN17 5FR, United Kingdom
Telephone: +44 1536 604728
Email: enquiries@ivyrosewoodcare.com
Please include a brief description of your enquiry and any relevant booking or transaction reference so that we can direct your request appropriately.
If you contact us outside our usual business hours, please leave a message or send an email. We will review your enquiry and respond as soon as reasonably practicable.
Additional Information
This Help Centre provides general information about our enquiry procedures, accommodation booking arrangements, deposit payments and related services.
The specific rights and obligations of each party are governed by the relevant written agreement and applicable law. Where this Help Centre and a written agreement address the same matter differently, the written agreement will govern the relevant arrangement to the extent permitted by law.
Thank you for contacting IVY ROSEWOOD CARE LIMITED. We aim to provide clear information about accommodation arrangements, payment obligations and deposit conditions.